Customer Service Representative - Call Center & Consumer Services

Join PT Yos Sehat Solusindo as a Customer Service Representative and become a key part of our dynamic team in Jakarta Barat! We are seeking passionate individuals who thrive in fast-paced environments and are committed to delivering exceptional service to our valued customers. This role offers a unique opportunity to grow your career in the call center industry while making a tangible impact on customer satisfaction.

As a Customer Service Representative at PT Yos Sehat Solusindo, you will be the voice of our company, handling inbound and outbound calls with professionalism and empathy. You will leverage tools like CRM systems and call center software to manage customer interactions efficiently. This role is perfect for those who enjoy problem-solving and have a knack for building strong relationships.

PT Yos Sehat Solusindo is a growing company in the consumer services sector, known for its commitment to innovation and customer-centric approach. Located in the heart of Jakarta Barat, our office provides a supportive and collaborative environment where your skills and dedication are valued.

📋 Tanggung Jawab Pekerjaan

• Answer and resolve customer inquiries via phone, email, and chat, ensuring high levels of customer satisfaction.
• Utilize CRM systems and call center software such as Zendesk and Freshdesk to manage and track customer interactions.
• Process and update customer information in our database accurately and promptly.
• Handle customer complaints with a focus on resolution and prevention of recurrence.
• Provide exceptional customer service by being polite, patient, and professional in all interactions.
• Collaborate with the sales and marketing teams to ensure a seamless customer experience.
• Monitor and meet daily, weekly, and monthly performance targets related to customer service metrics.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a customer service or call center role.
• Proven ability to handle high call volumes with a focus on customer satisfaction.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Proficiency in using CRM systems and call center software such as Zendesk and Freshdesk.
• Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Bachelor's degree in Business Administration, Communication, or a related field.
• Fluency in both written and spoken Indonesian and English.
• Ability to work in a team environment and contribute positively to the team's success.

🛠️ Keahlian

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