Marketplace Admin Specialist

Join PT Bangka Belitung Digital Solutions as our Marketplace Admin Specialist and play a pivotal role in optimizing our digital marketplace operations in Pangkalpinang. In this dynamic role, you will ensure seamless platform performance, enhance user experience, and drive our marketplace's growth. As part of our team, you will work closely with cross-functional departments to streamline operations, troubleshoot issues, and implement improvements that keep our platform running smoothly.

PT Bangka Belitung Digital Solutions is a leading digital solutions provider in Bangka Belitung, with a strong commitment to innovation and excellence. We are dedicated to creating a seamless and efficient marketplace experience for our users. If you are passionate about digital platforms and have a knack for problem-solving, this is the perfect opportunity to showcase your skills and contribute to our success.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize the marketplace platform, ensuring high performance and reliability.
• Monitor platform metrics and user feedback to identify areas for improvement.
• Troubleshoot and resolve technical issues promptly, minimizing downtime and disruptions.
• Collaborate with cross-functional teams to streamline operations and enhance user experience.
• Implement and maintain security protocols to protect user data and ensure compliance.
• Conduct regular audits and updates to keep the platform up-to-date with the latest technologies.
• Provide training and support to internal teams on platform usage and best practices.
• Stay updated with industry trends and best practices to drive continuous improvement.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in a similar role, preferably in a digital marketplace or e-commerce environment.
• Strong knowledge of marketplace platforms, such as Shopee, Tokopedia, or Lazada.
• Proficiency in using tools like Google Analytics, Hotjar, and other marketplace analytics tools.
• Experience with project management tools like Trello, Asana, or Jira.
• Excellent problem-solving skills and attention to detail.
• Strong communication and teamwork skills.
• Ability to work in a fast-paced, dynamic environment.

🛠️ Keahlian

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