Front Office Supervisor / Duty Manager

Join A Dreamworks Company as a Front Office Supervisor / Duty Manager and become a key player in delivering exceptional guest experiences in Bali's vibrant hospitality scene. This role offers a unique opportunity to lead a dynamic team, oversee daily operations, and ensure seamless guest interactions at our luxury resort in Canggu.

As a Front Office Supervisor / Duty Manager, you will be responsible for managing front desk operations, coordinating with housekeeping, maintenance, and other departments to ensure a smooth guest experience. You will work closely with our team to handle check-ins, check-outs, and address guest inquiries, while also maintaining accurate records and reports using our in-house Property Management System (PMS).

📋 Tanggung Jawab Pekerjaan

• Manage and supervise the front office team to ensure high standards of service and guest satisfaction.
• Handle guest check-ins and check-outs, including room assignments and billing.
• Coordinate with housekeeping, maintenance, and other departments to ensure timely and efficient service delivery.
• Maintain accurate and up-to-date guest records and reports using the Property Management System (PMS).
• Address guest inquiries and concerns, escalating issues as needed to ensure timely resolution.
• Monitor front office operations to identify areas for improvement and implement best practices.
• Ensure compliance with hotel policies, procedures, and local regulations.
• Provide excellent customer service and maintain a positive guest experience throughout their stay.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in a front office or similar role in the hospitality industry.
• Proven ability to lead and manage a team, with excellent communication and interpersonal skills.
• Strong organizational and problem-solving skills, with the ability to work under pressure.
• Familiarity with Property Management Systems (PMS) such as Opera, Cendyn, or similar.
• Knowledge of hotel operations, including housekeeping, maintenance, and guest services.
• Fluency in English, both written and spoken, with good communication skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

Lowongan Terkait