Customer Engagement Specialist - Manado

Join Infokes as a Customer Engagement Specialist in Manado, Sulawesi Utara and play a pivotal role in building and nurturing long-term relationships with our valued clients. In this dynamic position, you will be the bridge between our company and our customers, ensuring their needs are met and their satisfaction is maximized. As a Customer Engagement Specialist, you will be responsible for managing client interactions, developing personalized engagement strategies, and driving customer loyalty through exceptional service.

Infokes is a leading provider of IT solutions in Indonesia, with a strong presence in Manado. We are committed to delivering innovative and reliable services to our clients, and we are looking for a passionate and dedicated Customer Engagement Specialist to join our team. In this role, you will work closely with our sales and support teams to ensure that our clients receive the best possible experience. You will be responsible for managing client relationships, developing and implementing engagement strategies, and driving customer loyalty through exceptional service.

📋 Tanggung Jawab Pekerjaan

• Manage and nurture client relationships to ensure high levels of satisfaction and loyalty.
• Develop and implement personalized engagement strategies to meet client needs and exceed expectations.
• Monitor client interactions and provide feedback to improve service quality.
• Collaborate with sales and support teams to ensure seamless client experiences.
• Stay up-to-date with industry trends and best practices to continuously improve engagement strategies.
• Analyze client data to identify trends and opportunities for growth.
• Provide exceptional customer service through various channels, including phone, email, and in-person.
• Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer engagement, client relationship management, or a similar role.
• Strong understanding of CRM software, such as Salesforce or HubSpot.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Proficiency in English and Indonesian.
• Experience in the IT industry is a plus.

🛠️ Keahlian

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